Customer Service Representatives — Skills Profile
Complete breakdown of skills, knowledge, and abilities required for this occupation.
Skills Overview
Skills (35)
Knowledge Areas (33)
Customer and Personal Service
5.7
English Language
3.9
Administrative
3.8
Sales and Marketing
3.7
Administration and Management
3.5
Computers and Electronics
3.5
Mathematics
3.4
Economics and Accounting
2.9
Public Safety and Security
2.8
Education and Training
2.5
Personnel and Human Resources
2.5
Telecommunications
2.4
Psychology
2.2
Communications and Media
2.1
Transportation
2.1
Production and Processing
2.0
Law and Government
2.0
Sociology and Anthropology
1.8
Medicine and Dentistry
1.7
Geography
1.6
Engineering and Technology
1.6
Therapy and Counseling
1.6
Foreign Language
1.4
Philosophy and Theology
1.4
Mechanical
1.3
Building and Construction
1.3
Chemistry
1.3
Design
1.3
Physics
1.3
Biology
1.3
Food Production
1.1
History and Archeology
1.1
Fine Arts
1.1
Interest Profile (RIASEC)
Conventional
6.3
Enterprising
5.1
Social
3.8
Realistic
2.0
Investigative
1.6
Artistic
1.0