Public Safety Telecommunicators

O*NET Code: 43-5031.00

Annual Salary
$50,000
View similar salaries β†’
Education Level
Zone 2 - Some Prep
High school + some training

Description

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

πŸ—ΊοΈ Explore Your Career Path

Visualize advancement opportunities, lateral moves, and skill development roadmaps. See interactive career maps showing transition difficulty and salary progression.

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πŸ’Ό Also Known As

911 Dispatcher911 Emergency Dispatcher911 Emergency Services Dispatcher911 Operator911 TelecommunicatorAlarm OperatorAmbulance DispatcherCall PersonCall TakerCommunications DispatcherCommunications OfficerCommunications OperatorCommunications SpecialistDispatch OperatorDispatch SpecialistDispatch Technician (Dispatch Tech)Emergency Communications DispatcherEmergency Communications Officer (ECO)Emergency Communications Operator (ECO)Emergency Dispatcher

⚑ Skills (14)

Active Listening4/100
Speaking4/100
Social Perceptiveness4/100
Critical Thinking4/100
Coordination4/100
Service Orientation4/100
Reading Comprehension4/100
Judgment and Decision Making3/100
Complex Problem Solving3/100
Active Learning3/100

+ 4 more skills

πŸ“š Knowledge (0)

πŸ’ͺ Abilities (0)

πŸ”§ Technologies & Tools (18)

πŸ”₯Microsoft Access
Data base user interface and query software
πŸ”₯Microsoft Excel
Spreadsheet software
πŸ”₯Microsoft Office software
Office suite software
πŸ”₯Microsoft Outlook
Electronic mail software
πŸ”₯Microsoft PowerPoint
Presentation software
πŸ”₯Microsoft SharePoint
Document management software
πŸ”₯Microsoft Word
Word processing software
πŸ”₯SAP software
Enterprise resource planning ERP software
0911 system information databases
Data base user interface and query software
0Computer aided dispatch software
Helpdesk or call center software
0Corel WordPerfect Office Suite
Office suite software
0Geographic information system GIS systems
Geographic information system
0Intrado SchoolMessenger
Mobile messaging service software
0Law enforcement information databases
Data base user interface and query software
0National Crime Information Center (NCIC) database
Data base user interface and query software
0National Law Enforcement Telecommunications System NLETS
Data base user interface and query software
0Spillman Technologies Spillman Computer-Aided Dispatch
Helpdesk or call center software
0Web browser software
Internet browser software

πŸ”„ Career Transition Paths

Occupations with similar skills and natural career progression opportunities

πŸ—ΊοΈ View Career Map

Security Managers

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Education: Zone 4 - High Prep(↑2 levels)

Emergency Management Directors

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Security Management Specialists

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Information Security Engineers

Salary: $50,000
Education: Zone 4 - High Prep(↑2 levels)

Emergency Medical Technicians

Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)

Paramedics

Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)

First-Line Supervisors of Police and Detectives

Salary: $50,000
Education: Zone 2 - Some Prep

First-Line Supervisors of Firefighting and Prevention Workers

Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)

First-Line Supervisors of Security Workers

Salary: $50,000
Education: Zone 2 - Some Prep

Forest Fire Inspectors and Prevention Specialists

Salary: $50,000
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πŸ“Š Skills Comparison

Public Safety Telecommunicators β†’ First-Line Supervisors of Police and Detectives

βœ• Close Comparison
Transition Difficulty: Easy (70% skill overlap)

βœ… Transferable Skills (14)

Skills you already have that transfer to the new role

Reading Comprehension
Current: 4Target: 4
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Active Listening
Current: 4Target: 4
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Speaking
Current: 4Target: 4
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Critical Thinking
Current: 4Target: 4
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Monitoring
Current: 3Target: 4
β†’
Social Perceptiveness
Current: 4Target: 4
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Active Learning
Current: 3Target: 4
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Coordination
Current: 4Target: 4
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Persuasion
Current: 3Target: 4
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Instructing
Current: 3Target: 4
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Writing
Current: 3Target: 4
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Complex Problem Solving
Current: 3Target: 4
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Judgment and Decision Making
Current: 3Target: 4
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Service Orientation
Current: 4Target: 4
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