Customer Service Representatives
O*NET Code: 43-4051.00
Education Level
Zone 2 - Some Prep
High school + some training
Description
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
🗺️ Explore Your Career Path
Visualize advancement opportunities, lateral moves, and skill development roadmaps. See interactive career maps showing transition difficulty and salary progression.
💼 Also Known As
Account AdjusterAccount RepresentativeAdjustment ClerkAutomotive Service AdvisorAutomotive Service WriterBill AdjusterCall Center RepresentativeClaims Customer Service Representative (Claims CSR)Clerical AdjudicatorClient Relations SpecialistClient Service Representative (Client Service Rep)Client Services RepresentativeClient Support ProfessionalCompensation AdjusterComplaints AdjusterComplaints ClerkContact Center SpecialistCustomer AdvocateCustomer Care Representative (CCR)Customer Care Service Representative
⚡ Skills (12)
Active Listening4/100
Service Orientation4/100
Speaking4/100
Reading Comprehension3/100
Critical Thinking3/100
Complex Problem Solving3/100
Time Management3/100
Writing3/100
Monitoring3/100
Social Perceptiveness3/100
+ 2 more skills
📚 Knowledge (0)
💪 Abilities (0)
🔧 Technologies & Tools (113)
🔥Adobe Acrobat
Document management software
🔥Adobe Creative Cloud software
Graphics or photo imaging software
🔥Adobe Illustrator
Graphics or photo imaging software
🔥Adobe Photoshop
Graphics or photo imaging software
🔥Apple macOS
Operating system software
🔥Facebook
Web page creation and editing software
🔥Google Docs
Word processing software
🔥Intuit QuickBooks
Accounting software
🔥Kronos Workforce Timekeeper
Time accounting software
🔥MEDITECH software
Medical software
🔥Microsoft Access
Data base user interface and query software
🔥Microsoft Dynamics
Enterprise resource planning ERP software
🔥Microsoft Excel
Spreadsheet software
🔥Microsoft Office software
Office suite software
🔥Microsoft Outlook
Electronic mail software
🔥Microsoft PowerPoint
Presentation software
🔥Microsoft SharePoint
Document management software
🔥Microsoft Teams
Project management software
🔥Microsoft Windows
Operating system software
🔥Microsoft Word
Word processing software
🔥Oracle Database
Data base user interface and query software
🔥Oracle PeopleSoft
Enterprise resource planning ERP software
🔥SAP software
Enterprise resource planning ERP software
🔥Salesforce software
Customer relationship management CRM software
🔥Slack
Cloud-based data access and sharing software
🔥Yardi software
Data base user interface and query software
🔥Zoom
Video conferencing software
0ADP Workforce Now
Human resources software
0AS/400 Database
Data base user interface and query software
0Active Data Online WebChat
Network conferencing software
0Airtable
Data base user interface and query software
0Apple Keynote
Presentation software
0Applied Systems Vision
Customer relationship management CRM software
0Astute Solutions PowerCenter
Electronic mail software
0Austin Logistics CallSelect
Customer relationship management CRM software
0Austin Logistics CallTech
Customer relationship management CRM software
0Austin Logistics Valeo
Customer relationship management CRM software
0Avidian Technologies Prophet
Customer relationship management CRM software
0Blackbaud The Raiser's Edge
Customer relationship management CRM software
0Citrix cloud computing software
Access software
0Customer account management software
Customer relationship management CRM software
0Customer complaint ticketing management software
Customer relationship management CRM software
0Customer relationship management CRM software
Customer relationship management CRM software
0Customer service and support software
Customer relationship management CRM software
0Customer service knowledge generation software
Data base user interface and query software
0DSC Pacer Interactive Voice Response System
Voice recognition software
0Data entry software
Data base user interface and query software
0Database software
Data base user interface and query software
0Delphi Technology
Financial analysis software
0Dropbox
Cloud-based data access and sharing software
0FaceTime
Video conferencing software
0FileMaker Pro
Data base user interface and query software
0Fund accounting software
Accounting software
0Google Drive
Cloud-based data access and sharing software
0Google Meet
Video conferencing software
0Google Sites
Web page creation and editing software
0GroupMe
Instant messaging software
0Handheld computer device software
Operating system software
0Healthcare common procedure coding system HCPCS
Medical software
0Hosted Support ezSupport Pro
Customer relationship management CRM software
0Human resource management software HRMS
Human resources software
0IBM Cognos Impromptu
Business intelligence and data analysis software
0IBM Domino
Communications server software
0IBM Notes
Electronic mail software
0IBM Power Systems software
Enterprise system management software
0LexisNexis
Information retrieval or search software
0LinkedIn
Web page creation and editing software
0LogMeIn GoToMeeting
Video conferencing software
0Lynk Everest
Customer relationship management CRM software
0Main Street Softworks Monetra
Point of sale POS software
0McAfee
Transaction security and virus protection software
0Medical condition coding software
Medical software
0Medical procedure coding software
Medical software
0Microsoft Dynamics GP
Enterprise resource planning ERP software
0Microsoft Exchange
Electronic mail software
0Microsoft Internet Explorer
Internet browser software
0Microsoft OneNote
Word processing software
0Microsoft Publisher
Desktop publishing software
0Multi-channel contact center software
Contact center software
0Nearpod
Multi-media educational software
0NetSuite ERP
Enterprise resource planning ERP software
0NortonLifeLock cybersecurity software
Transaction security and virus protection software
0Open Text Fax Server, RightFax Edition
Fax software
0Oracle E-Business Suite Financials
Financial analysis software
0Oracle JD Edwards EnterpriseOne
Enterprise resource planning ERP software
0Oracle Taleo
Human resources software
0Padlet
Computer based training software
0Parature eRealtime
Network conferencing software
0Parature eTicket
Customer relationship management CRM software
0Poll Everywhere
Presentation software
0SAP Business Objects
Enterprise resource planning ERP software
0SAP Crystal Reports
Data base reporting software
0Sage 50 Accounting
Accounting software
0Sage MAS 200 ERP
Enterprise resource planning ERP software
0Sales force automation software
Customer relationship management CRM software
0Salesforce.com Salesforce CRM
Customer relationship management CRM software
0ShoreTel
Communications server software
0Skype
Desktop communications software
0Social media sites
Web page creation and editing software
0Stamps.com software
Data base user interface and query software
0SugarSync
Backup or archival software
0Tax software
Accounting software
0Telemation e-CRM
Customer relationship management CRM software
0Timpani Chat
Network conferencing software
0Timpani Contact Center
Contact center software
0Timpani Email
Contact center software
0Unified messaging software
Mobile messaging service software
0Virtual private networking VPN software
Network security and virtual private network VPN equipment software
0Voice over internet protocol VoIP system software
Internet protocol IP multimedia subsystem software
0YouTube
Video creation and editing software
0eStara Softphone
Network conferencing software
0iShip
Materials requirements planning logistics and supply chain software
0j2 Global Communications onebox
Helpdesk or call center software
🔄 Career Transition Paths
Occupations with similar skills and natural career progression opportunities
Sales Managers
Salary: $50,000
Education: Zone 4 - High Prep(↑2 levels)
Management Analysts
Salary: $50,000
Education: Zone 4 - High Prep(↑2 levels)
First-Line Supervisors of Non-Retail Sales Workers
Salary: $50,000
Education: Zone 4 - High Prep(↑2 levels)
Counter and Rental Clerks
Salary: $50,000
Education: Zone 2 - Some Prep
Insurance Sales Agents
Salary: $50,000
Education: Zone 4 - High Prep(↑2 levels)
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Salary: $50,000
Education: Zone 2 - Some Prep
Telemarketers
Salary: $50,000
Education: Zone 2 - Some Prep
First-Line Supervisors of Office and Administrative Support Workers
Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)
Bill and Account Collectors
Salary: $50,000
Education: Zone 2 - Some Prep
Billing and Posting Clerks
Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)
📊 Skills Comparison
Customer Service Representatives → Sales Managers
Transition Difficulty: Moderate (55% skill overlap)
✅ Transferable Skills (12)
Skills you already have that transfer to the new role
Active Listening
Current: 4Target: 4
→
Speaking
Current: 4Target: 4
→
Negotiation
Current: 3Target: 4
→
Reading Comprehension
Current: 3Target: 4
→
Critical Thinking
Current: 3Target: 4
→
Monitoring
Current: 3Target: 4
→
Social Perceptiveness
Current: 3Target: 4
→
Persuasion
Current: 3Target: 4
→
Complex Problem Solving
Current: 3Target: 4
→
Time Management
Current: 3Target: 4
→
Writing
Current: 3Target: 4
→
Service Orientation
Current: 4Target: 4
→