Switchboard Operators, Including Answering Service
O*NET Code: 43-2011.00
Education Level
Zone 2 - Some Prep
High school + some training
Description
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
🗺️ Explore Your Career Path
Visualize advancement opportunities, lateral moves, and skill development roadmaps. See interactive career maps showing transition difficulty and salary progression.
💼 Also Known As
Answering Service Telephone OperatorCBX Operator (Computerized Branch Exchange Operator)Central Communications SpecialistCombination OperatorCommand and Control SpecialistCommunication Center OperatorCommunications CoordinatorCommunications OperatorCommunications SpecialistComplaint OperatorDesk OperatorExchange OperatorInformation SpecialistLine TechnicianOperatorPBX Operator (Private Branch Exchange Operator)PBX Service Adviser (Private Branch Exchange Service Adviser)Police Communications OperatorPolice District Switchboard Operator (Police District SB Operator)Private Branch Exchange Switchboard Operator (PBX Switchboard Operator)
⚡ Skills (6)
Active Listening4/100
Speaking4/100
Social Perceptiveness4/100
Service Orientation3/100
Reading Comprehension3/100
Coordination3/100
📚 Knowledge (0)
💪 Abilities (0)
🔧 Technologies & Tools (11)
🔥Microsoft Access
Data base user interface and query software
🔥Microsoft Excel
Spreadsheet software
🔥Microsoft Office software
Office suite software
🔥Microsoft Outlook
Electronic mail software
🔥Microsoft PowerPoint
Presentation software
🔥Microsoft Windows
Operating system software
🔥Microsoft Word
Word processing software
🔥SAP software
Enterprise resource planning ERP software
0IBM Notes
Electronic mail software
0M-Tech Hotel Service Optimization System HotSOS
Facilities management software
0Word processing software
Word processing software
🔄 Career Transition Paths
Occupations with similar skills and natural career progression opportunities
Administrative Services Managers
Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)
Telecommunications Engineering Specialists
Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)
Telemarketers
Salary: $50,000
Education: Zone 2 - Some Prep
First-Line Supervisors of Office and Administrative Support Workers
Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)
Telephone Operators
Salary: $50,000
Education: Zone 2 - Some Prep
Billing and Posting Clerks
Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)
Brokerage Clerks
Salary: $50,000
Education: Zone 3 - Medium Prep(↑1 level)
Customer Service Representatives
Salary: $50,000
Education: Zone 2 - Some Prep
Receptionists and Information Clerks
Salary: $50,000
Education: Zone 2 - Some Prep
Public Safety Telecommunicators
Salary: $50,000
Education: Zone 2 - Some Prep
📊 Skills Comparison
Switchboard Operators, Including Answering Service → Telemarketers
Transition Difficulty: Easy (63% skill overlap)
✅ Transferable Skills (5)
Skills you already have that transfer to the new role
Speaking
Current: 4Target: 4
→
Active Listening
Current: 4Target: 4
→
Service Orientation
Current: 3Target: 4
→
Reading Comprehension
Current: 3Target: 3
→
Social Perceptiveness
Current: 4Target: 3
→