Computer User Support Specialists
O*NET Code: 15-1232.00
Education Level
Zone 3 - Medium Prep
Associate degree or apprenticeship
Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
🗺️ Explore Your Career Path
Visualize advancement opportunities, lateral moves, and skill development roadmaps. See interactive career maps showing transition difficulty and salary progression.
💼 Also Known As
Application Customer Service Representative (Application CSR)Application Support EngineerApplications AnalystAutomatic Data Processing Customer Liaison (ADP Customer Liaison)Call Center Support Representative (Call Center Support Rep)Cloud Operations SpecialistComputer Customer Support SpecialistComputer Hardware Technician (Computer Hardware Tech)Computer Help Desk Representative (Computer Help Desk Rep)Computer Help Desk SpecialistComputer Lab Assistant (Computer Laboratory Assistant)Computer Operations Technician (Computer Operations Tech)Computer OperatorComputer SpecialistComputer Support SpecialistComputer Support Tech (Computer Support Technician)Computer System Tech (Computer Systems Technician)Computer Systems SpecialistComputer Tech (Computer Technician)Computer Technical Specialist
⚡ Skills (17)
Reading Comprehension4/100
Active Listening4/100
Speaking4/100
Critical Thinking4/100
Complex Problem Solving4/100
Writing4/100
Judgment and Decision Making3/100
Active Learning3/100
Learning Strategies3/100
Monitoring3/100
+ 7 more skills
📚 Knowledge (0)
💪 Abilities (0)
🔧 Technologies & Tools (264)
🔥AJAX
Web platform development software
🔥Adobe Acrobat
Document management software
🔥Adobe Creative Cloud software
Graphics or photo imaging software
🔥Adobe Illustrator
Graphics or photo imaging software
🔥Adobe InDesign
Desktop publishing software
🔥Adobe Photoshop
Graphics or photo imaging software
🔥Amazon Redshift
Data base user interface and query software
🔥Amazon Web Services AWS software
Data base user interface and query software
🔥Ansible software
Expert system software
🔥Apache Cassandra
Data base management system software
🔥Apache Hadoop
Data base management system software
🔥Apache Hive
Data base management system software
🔥Apache Kafka
Development environment software
🔥Apache Maven
Development environment software
🔥Apache Subversion SVN
File versioning software
🔥Apache Tomcat
Web platform development software
🔥Apple iOS
Operating system software
🔥Apple macOS
Operating system software
🔥Atlassian Confluence
Project management software
🔥Atlassian JIRA
Content workflow software
🔥Autodesk AutoCAD
Computer aided design CAD software
🔥Autodesk Revit
Computer aided design CAD software
🔥Bash
Operating system software
🔥Bentley MicroStation
Computer aided design CAD software
🔥C
Development environment software
🔥C#
Object or component oriented development software
🔥C++
Object or component oriented development software
🔥Cascading style sheets CSS
Web platform development software
🔥Chef
Configuration management software
🔥Cisco Webex
Video conferencing software
🔥Dassault Systemes SolidWorks
Computer aided design CAD software
🔥Django
Web platform development software
🔥Docker
Application server software
🔥Drupal
Web platform development software
🔥ESRI ArcGIS software
Geographic information system
🔥Eclipse IDE
Development environment software
🔥Elasticsearch
Data base management system software
🔥Epic Systems
Medical software
🔥Extensible markup language XML
Enterprise application integration software
🔥Facebook
Web page creation and editing software
🔥Git
File versioning software
🔥GitHub
Application server software
🔥Google Android
Operating system software
🔥Google Angular
Web platform development software
🔥Google Docs
Word processing software
🔥Hibernate ORM
Object oriented data base management software
🔥Hypertext markup language HTML
Web platform development software
🔥JUnit
Program testing software
🔥JavaScript
Web platform development software
🔥JavaScript Object Notation JSON
Web platform development software
🔥Linux
Operating system software
🔥MEDITECH software
Medical software
🔥Marketo Marketing Automation
Sales and marketing software
🔥Microsoft .NET Framework
Development environment software
🔥Microsoft ASP.NET
Web platform development software
🔥Microsoft Access
Data base user interface and query software
🔥Microsoft Active Directory
Internet directory services software
🔥Microsoft Active Server Pages ASP
Web platform development software
🔥Microsoft Azure software
Development environment software
🔥Microsoft Dynamics
Enterprise resource planning ERP software
🔥Microsoft Excel
Spreadsheet software
🔥Microsoft Office software
Office suite software
🔥Microsoft Outlook
Electronic mail software
🔥Microsoft PowerPoint
Presentation software
🔥Microsoft PowerShell
Development environment software
🔥Microsoft Project
Project management software
🔥Microsoft SQL Server
Data base user interface and query software
🔥Microsoft SQL Server Integration Services SSIS
Enterprise application integration software
🔥Microsoft SQL Server Reporting Services SSRS
Data base reporting software
🔥Microsoft SharePoint
Document management software
🔥Microsoft Teams
Project management software
🔥Microsoft Visio
Process mapping and design software
🔥Microsoft Visual Basic
Development environment software
🔥Microsoft Visual Basic for Applications VBA
Development environment software
🔥Microsoft Visual Studio
Development environment software
🔥Microsoft Windows
Operating system software
🔥Microsoft Windows Server
Operating system software
🔥Microsoft Word
Word processing software
🔥MongoDB
Data base management system software
🔥MySQL
Data base user interface and query software
🔥NoSQL
Data base management system software
🔥Node.js
Web platform development software
🔥Oracle Database
Data base user interface and query software
🔥Oracle Java
Object or component oriented development software
🔥Oracle PL/SQL
Data base management system software
🔥Oracle PeopleSoft
Enterprise resource planning ERP software
🔥Oracle Primavera Enterprise Project Portfolio Management
Project management software
🔥PHP
Web platform development software
🔥Perl
Object or component oriented development software
🔥PostgreSQL
Object oriented data base management software
🔥Puppet
Configuration management software
🔥Python
Object or component oriented development software
🔥Red Hat Enterprise Linux
Operating system software
🔥Ruby
Development environment software
🔥SAP software
Enterprise resource planning ERP software
🔥SAS
Analytical or scientific software
🔥Salesforce software
Customer relationship management CRM software
🔥ServiceNow
Data base user interface and query software
🔥Shell script
Operating system software
🔥Slack
Cloud-based data access and sharing software
🔥Splunk Enterprise
Cloud-based management software
🔥Spring Boot
Application server software
🔥Spring Framework
Web platform development software
🔥Structured query language SQL
Data base user interface and query software
🔥Swift
Object or component oriented development software
🔥Tableau
Business intelligence and data analysis software
🔥Teradata Database
Data base management system software
🔥The MathWorks MATLAB
Analytical or scientific software
🔥Transact-SQL
Data base user interface and query software
🔥Trimble SketchUp Pro
Graphics or photo imaging software
🔥UNIX
Operating system software
🔥UNIX Shell
Operating system software
🔥Yardi software
Data base user interface and query software
🔥Zoom
Video conferencing software
🔥jQuery
Object or component oriented development software
03M Post-it App
Word processing software
0Active directory software
Internet directory services software
0Adobe ActionScript
Development environment software
0Adobe Distiller
Desktop publishing software
0Adobe Dreamweaver
Web page creation and editing software
0Advanced business application programming ABAP
Object or component oriented development software
0Apache Ant
Development environment software
0Apache Groovy
Object or component oriented development software
0Apache HTTP Server
Portal server software
0Apache Pig
Data base management system software
0Apache Solr
Data base management system software
0Apache Struts
Web platform development software
0Apple Final Cut Pro
Video creation and editing software
0Atlassian Bamboo
Enterprise application integration software
0Automated installation software
Configuration management software
0Blackboard software
Data base user interface and query software
0Blink
Instant messaging software
0Calendar and scheduling software
Calendar and scheduling software
0Call center software
Helpdesk or call center software
0Cisco IOS
Operating system software
0Citrix cloud computing software
Access software
0Common business oriented language COBOL
Development environment software
0Configuration management software
Configuration management software
0CrossTec NetOp Remote Control
Desktop communications software
0Customer information control system CICS
Transaction server software
0Dartware InterMapper
Network monitoring software
0Dassault Systemes CATIA
Computer aided design CAD software
0Data entry software
Data base user interface and query software
0Database software
Data base user interface and query software
0Defect tracking software
Program testing software
0Delphi Technology
Financial analysis software
0Deployment software
Configuration management software
0Desktop partitioning software
Filesystem software
0Disaster recovery software
Backup or archival software
0Domain name system DNS
Internet directory services software
0Dropbox
Cloud-based data access and sharing software
0Dynamic hypertext markup language DHTML
Web platform development software
0Element management software
Administration software
0Encryption software
Transaction security and virus protection software
0Enterprise JavaBeans
Web platform development software
0Enterprise resource planning ERP software
Enterprise resource planning ERP software
0Event log monitor software
Operating system software
0Ext JS
Web platform development software
0Extensible hypertext markup language XHTML
Web platform development software
0FileMaker Pro
Data base user interface and query software
0Firewall software
Network security and virtual private network VPN equipment software
0Flipgrid
Video creation and editing software
0Fund accounting software
Accounting software
0Geographic information system GIS software
Geographic information system
0Google Classroom
Project management software
0Google Drive
Cloud-based data access and sharing software
0Google Meet
Video conferencing software
0Google Sites
Web page creation and editing software
0Help desk software
Helpdesk or call center software
0Hewlett Packard HP-UX
Operating system software
0Hewlett Packard LoadRunner
Program testing software
0Human resource management software HRMS
Human resources software
0IBM Cognos Impromptu
Business intelligence and data analysis software
0IBM Domino
Communications server software
0IBM InfoSphere DataStage
Enterprise application integration software
0IBM Notes
Electronic mail software
0IBM Power Systems software
Enterprise system management software
0IBM WebSphere
Cloud-based management software
0Information systems integration software
Information retrieval or search software
0Integrated development environment IDE software
Development environment software
0Internet browser software
Internet browser software
0Job control language JCL
Operating system software
0KornShell
Operating system software
0LAMP Stack
Web platform development software
0LexisNexis
Information retrieval or search software
0License management software
License management software
0LogMeIn GoToMeeting
Video conferencing software
0LogMeIn GoToWebinar
Network conferencing software
0Lucid IQ CMP
Data base user interface and query software
0Mac HelpMate
Access software
0McAfee
Transaction security and virus protection software
0Media storage management software
Storage networking software
0MicroStrategy
Business intelligence and data analysis software
0Microsoft ASP.NET Core MVC
Web platform development software
0Microsoft ActiveX
Object or component oriented development software
0Microsoft Dynamics GP
Enterprise resource planning ERP software
0Microsoft Exchange
Electronic mail software
0Microsoft OneNote
Word processing software
0Microsoft Publisher
Desktop publishing software
0Microsoft Visual Basic Scripting Edition VBScript
Development environment software
0Microsoft Volume Shadow Copy Service
Backup or archival software
0Microsoft Windows Pre-installation Environment
Operating system software
0Migration software
Platform interconnectivity software
0Moodle
Computer based training software
0Nagios
Network monitoring software
0National Instruments LabVIEW
Development environment software
0Nearpod
Multi-media educational software
0NetSuite ERP
Enterprise resource planning ERP software
0Network directory services software
Internet directory services software
0NortonLifeLock cybersecurity software
Transaction security and virus protection software
0Objective C
Object or component oriented development software
0Operating system monitoring software
Operating system software
0Operating system software
Operating system software
0Oracle Business Intelligence Enterprise Edition
Business intelligence and data analysis software
0Oracle E-Business Suite Financials
Financial analysis software
0Oracle Fusion Applications
Enterprise resource planning ERP software
0Oracle Fusion Middleware
Enterprise application integration software
0Oracle Hyperion
Enterprise resource planning ERP software
0Oracle JD Edwards EnterpriseOne
Enterprise resource planning ERP software
0Oracle JDBC
Data base user interface and query software
0Oracle JavaServer Pages JSP
Web platform development software
0Oracle Solaris
Operating system software
0Oracle Taleo
Human resources software
0Oracle WebLogic Server
Application server software
0ParentSquare
Desktop communications software
0Password management software
Authentication server software
0Patch management software
Configuration management software
0Perforce Helix software
Configuration management software
0Personal computer diagnostic software
Program testing software
0Poll Everywhere
Presentation software
0Qlik Tech QlikView
Business intelligence and data analysis software
0Quest Erwin Data Modeler
Metadata management software
0Red Hat WildFly
Application server software
0Relational database management software
Data base management system software
0Remote control software
Desktop communications software
0Remote install server software
Network operation system software
0Ruby on Rails
Web platform development software
0SAP Business Objects
Enterprise resource planning ERP software
0SAP Crystal Reports
Data base reporting software
0Sage 50 Accounting
Accounting software
0Salesforce Visualforce
Graphical user interface development software
0Schoology
Computer based training software
0Seesaw
Multi-media educational software
0Skype
Desktop communications software
0SmugMug Flickr
Graphics or photo imaging software
0Software asset management SAM software
Data base user interface and query software
0SolarWinds
Cloud-based protection or security software
0Stac Software ReachOut
Desktop communications software
0StataCorp Stata
Analytical or scientific software
0Supervisory control and data acquisition SCADA software
Industrial control software
0Symantec LiveState
Backup or archival software
0Symantec Norton Utilities
Filesystem software
0Symantec pcAnywhere
Desktop communications software
0Tax software
Accounting software
0Ubuntu
Operating system software
0Unified modeling language UML
Requirements analysis and system architecture software
0VMware
Clustering software
0Veritas NetBackup
Backup or archival software
0Virtual private networking VPN software
Network security or virtual private network VPN management software
0Virus scanning software
Transaction security and virus protection software
0Voice over internet protocol VoIP system software
Internet protocol IP multimedia subsystem software
0Wireshark
Network monitoring software
0YouTube
Video creation and editing software
0iPro
Data base user interface and query software
🔄 Career Transition Paths
Occupations with similar skills and natural career progression opportunities
Computer and Information Systems Managers
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
Computer Systems Analysts
Salary: $50,000
Education: Zone 3 - Medium Prep
Information Security Analysts
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
Computer Network Support Specialists
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
Computer Network Architects
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
Telecommunications Engineering Specialists
Salary: $50,000
Education: Zone 3 - Medium Prep
Database Administrators
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
Network and Computer Systems Administrators
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
Computer Programmers
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
Software Developers
Salary: $50,000
Education: Zone 4 - High Prep(↑1 level)
📊 Skills Comparison
Computer User Support Specialists → Computer Systems Analysts
Transition Difficulty: Easy (73% skill overlap)
✅ Transferable Skills (16)
Skills you already have that transfer to the new role
Speaking
Current: 4Target: 4
→
Reading Comprehension
Current: 4Target: 4
→
Active Listening
Current: 4Target: 4
→
Critical Thinking
Current: 4Target: 4
→
Systems Analysis
Current: 3Target: 4
→
Active Learning
Current: 3Target: 4
→
Judgment and Decision Making
Current: 3Target: 4
→
Writing
Current: 4Target: 3
→
Monitoring
Current: 3Target: 3
→
Complex Problem Solving
Current: 4Target: 3
→
Learning Strategies
Current: 3Target: 3
→
Social Perceptiveness
Current: 3Target: 3
→
Troubleshooting
Current: 3Target: 3
→
Time Management
Current: 3Target: 3
→
Service Orientation
Current: 3Target: 3
→