Computer Network Support Specialists
O*NET Code: 15-1231.00
Description
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
🗺️ Explore Your Career Path
Visualize advancement opportunities, lateral moves, and skill development roadmaps. See interactive career maps showing transition difficulty and salary progression.
💼 Also Known As
Cloud EngineerCloud Support SpecialistComputer Network AnalystComputer Network SpecialistComputer Network Support SpecialistComputer NetworkerComputer Operations TechnicianComputer Systems SpecialistConfiguration TechnicianControls ProgrammerCustomer EngineerCustomer Service EngineerCustomer Support EngineerCyber Defense Incident ResponderField Systems TechnicianInformation Technology Network Specialist (IT Network Specialist)Information Technology Operations Analyst (IT Operations Analyst)Installation TechnicianInternet Network SpecialistInternet Specialist
⚡ Skills (14)
Critical Thinking4/100
Active Listening4/100
Reading Comprehension3/100
Judgment and Decision Making3/100
Speaking3/100
Active Learning3/100
Monitoring3/100
Complex Problem Solving3/100
Troubleshooting3/100
Systems Analysis3/100
+ 4 more skills
📚 Knowledge (0)
💪 Abilities (0)
🔧 Technologies & Tools (144)
🔥Adobe Acrobat
Document management software
🔥Apache Tomcat
Web platform development software
🔥Apple macOS
Operating system software
🔥Bash
Operating system software
🔥Border Gateway Protocol BGP
Switch or router software
🔥Linux
Operating system software
🔥Microsoft Access
Data base user interface and query software
🔥Microsoft Active Directory
Internet directory services software
🔥Microsoft Azure software
Development environment software
🔥Microsoft Dynamics
Enterprise resource planning ERP software
🔥Microsoft Excel
Spreadsheet software
🔥Microsoft Office software
Office suite software
🔥Microsoft PowerPoint
Presentation software
🔥Microsoft PowerShell
Development environment software
🔥Microsoft Project
Project management software
🔥Microsoft SQL Server
Data base user interface and query software
🔥Microsoft SharePoint
Document management software
🔥Microsoft Visual Basic
Development environment software
🔥Microsoft Windows
Operating system software
🔥Microsoft Windows Server
Operating system software
🔥Microsoft Word
Word processing software
🔥MySQL
Data base management system software
🔥Oracle Java
Object or component oriented development software
🔥Perl
Object or component oriented development software
🔥Python
Object or component oriented development software
🔥Red Hat Enterprise Linux
Operating system software
🔥Ruby
Development environment software
🔥ServiceNow
Data base user interface and query software
🔥Shell script
Operating system software
🔥Splunk Enterprise
Cloud-based management software
🔥Structured query language SQL
Data base user interface and query software
🔥Teradata Database
Data base management system software
🔥UNIX
Operating system software
🔥UNIX Shell
Operating system software
0Anti-spyware software
Transaction security and virus protection software
0Antivirus software
Transaction security and virus protection software
0Application management software
Configuration management software
0Arping
Network monitoring software
0Automated installation software
Configuration management software
0B&W Port Scanner
Network monitoring software
0BMC Software Control-M
Enterprise application integration software
0BMC Software Remedy IT Service Management Suite
Helpdesk or call center software
0Bentley Systems ProjectWise
Project management software
0BitWizard B.V. mtr
Network monitoring software
0BlackBerry Enterprise Server
Operating system software
0Cisco Systems Cisco NetFlow Collection Engine
Network monitoring software
0Cisco Systems Cisco Traffic Analyzer
Network monitoring software
0Cisco Systems CiscoWorks
Administration software
0Cisco Systems CiscoWorks LAN Management Solution
Administration software
0Citrix cloud computing software
Access software
0Clarified Networks Clarified Analyzer
Network monitoring software
0Colasoft Capsa Enterprise
Network monitoring software
0Colasoft Capsa Free
Network monitoring software
0Compuware ClientVantage Agentless Monitoring
Network monitoring software
0Congruity Technologies Inspector
Network monitoring software
0Connectivity software
Platform interconnectivity software
0Customer information control system CICS
Transaction server software
0Customer relationship management CRM software
Customer relationship management CRM software
0Dartware InterMapper
Network monitoring software
0Database management software
Data base management system software
0Dig
Network monitoring software
0EMC Ionix Network Configuration Manager
Configuration management software
0EMC NetWorker
Backup or archival software
0EMC Symmetrix DMX
Storage networking software
0Encryption software
Transaction security and virus protection software
0Ethereal
Network monitoring software
0Ettercap NG
Network monitoring software
0File server software
Filesystem software
0Firewall software
Network security and virtual private network VPN equipment software
0Fluke Networks Enterprise LANMeter
Network monitoring software
0Help desk software
Helpdesk or call center software
0Hewlett Packard HP-UX
Operating system software
0Hewlett-Packard HP Network Node Manager
Administration software
0IBM AIX
Operating system software
0IBM Domino
Communications server software
0IBM Notes
Electronic mail software
0IBM Power Systems software
Enterprise system management software
0IBM Security Network Intrusion Prevention System
Network security or virtual private network VPN management software
0IBM Tivoli NetView Distribution Manager
Filesystem software
0IBM WebSphere
Cloud-based management software
0Intrusion prevention system IPS
Network security or virtual private network VPN management software
0Job control language JCL
Operating system software
0KornShell
Operating system software
0LAMP Stack
Web platform development software
0Load testing software
Program testing software
0LogMatrix NerveCenter
Network monitoring software
0McAfee
Transaction security and virus protection software
0Microsoft Exchange
Electronic mail software
0Microsoft Hyper-V Server
Operating system software
0Microsoft Internet Information Services (IIS)
Transaction server software
0Microsoft Network Monitor
Network monitoring software
0Microsoft Visual Basic Scripting Edition VBScript
Development environment software
0Microsoft Windows PowerShell
Operating system software
0Microsoft Windows Sysprep
Configuration management software
0NIKSUN NetDetector
Network security or virtual private network VPN management software
0Nagios
Network monitoring software
0NetScout Sniffer Global Analyzer
Network monitoring software
0NetScout Sniffer Portable Professional Analyzer
Network monitoring software
0Network Instruments Observer Standard
Network monitoring software
0Network and system vulnerability assessment software
Network security or virtual private network VPN management software
0Network design software
Computer aided design CAD software
0Network intrusion detection software
Network security and virtual private network VPN equipment software
0Network monitoring software
Network monitoring software
0Norton AntiVirus
Transaction security and virus protection software
0NortonLifeLock cybersecurity software
Transaction security and virus protection software
0NovaStor NovaBACKUP
Backup or archival software
0Novell eDirectory
Internet directory services software
0Nslookup
Network monitoring software
0OPNET SP Sentinel
Network monitoring software
0Operating system software
Operating system software
0Oracle Solaris
Operating system software
0Packet analyzers
Network monitoring software
0Packet filter software
Transaction security and virus protection software
0Patch and update management software
Configuration management software
0Ping Identity
Transaction security and virus protection software
0Port scanners
Network monitoring software
0Project planning software
Project management software
0Remote control software
Desktop communications software
0Root kit detection software
Transaction security and virus protection software
0Route
Network monitoring software
0Roxio Retrospect
Backup or archival software
0Security incident management software
Network security or virtual private network VPN management software
0SolarWinds
Cloud-based protection or security software
0Sonicwall SonicOS Enhanced
Network security or virtual private network VPN management software
0Storage area network SAN software
Storage networking software
0Symantec Veritas NetBackup
Backup or archival software
0Symantec pcAnywhere
Desktop communications software
0Tape backup system software
Backup or archival software
0Tcpdump
Network monitoring software
0Traceroute
Network monitoring software
0Traffic shapers
Network operating system enhancement software
0Ubuntu
Operating system software
0VMware
Clustering software
0Veritas NetBackup
Backup or archival software
0Virtual private networking VPN software
Network security and virtual private network VPN equipment software
0Voice over internet protocol VoIP system software
Internet protocol IP multimedia subsystem software
0WildPackets OmniPeek Network Analyzer
Network monitoring software
0Wireshark
Network monitoring software
0Zabbix
Network monitoring software
0ifconfig
Administration software
0ipconfig
Administration software
0nbtstat
Network monitoring software
0netstat
Network monitoring software
0ngrep
Network monitoring software
🔄 Career Transition Paths
Occupations with similar skills and natural career progression opportunities
Computer and Information Systems Managers
Salary: $50,000
Education: Zone 4 - High Prep
Computer Systems Analysts
Salary: $50,000
Education: Zone 3 - Medium Prep(↓1 level)
Information Security Analysts
Salary: $50,000
Education: Zone 4 - High Prep
Computer User Support Specialists
Salary: $50,000
Education: Zone 3 - Medium Prep(↓1 level)
Computer Network Architects
Salary: $50,000
Education: Zone 4 - High Prep
Telecommunications Engineering Specialists
Salary: $50,000
Education: Zone 3 - Medium Prep(↓1 level)
Database Administrators
Salary: $50,000
Education: Zone 4 - High Prep
Database Architects
Salary: $50,000
Education: Zone 4 - High Prep
Network and Computer Systems Administrators
Salary: $50,000
Education: Zone 4 - High Prep
Software Developers
Salary: $50,000
Education: Zone 4 - High Prep
📊 Skills Comparison
Computer Network Support Specialists → Computer User Support Specialists
Transition Difficulty: Easy (76% skill overlap)
✅ Transferable Skills (13)
Skills you already have that transfer to the new role
Reading Comprehension
Current: 3Target: 4
→
Active Listening
Current: 4Target: 4
→
Speaking
Current: 3Target: 4
→
Critical Thinking
Current: 4Target: 4
→
Complex Problem Solving
Current: 3Target: 4
→
Writing
Current: 3Target: 4
→
Judgment and Decision Making
Current: 3Target: 3
→
Active Learning
Current: 3Target: 3
→
Monitoring
Current: 3Target: 3
→
Operations Monitoring
Current: 3Target: 3
→
Troubleshooting
Current: 3Target: 3
→
Systems Analysis
Current: 3Target: 3
→
Time Management
Current: 3Target: 3
→